Training Event Details


Center: Midtown Manhattan SBDC

SERVICE BLUEPRINTS

5/4/2017 - 5/4/2017  6:00 PM - 8:00 PM
suite 2-140
New York, NY 10010
Presented by Emre Veral, Professor of Management
This presentation offers a simple-to-use and implement tool understanding the service process: Service blueprints are tangible, visual documents that lay out where and how customers and companies interact. They facilitate companies toput themselves in their customers’ shoes to find out what’s working, what’s not, and what needs to be changed.


Click Here to register
Phone:  646 312 4790
sbdc@baruch.cuny.edu

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